t_salespolicy Sales Policies

All prices are quoted in U.S. currency and Ringgit Malaysia (RM). Merchandise, product specifications, availability, imagery and prices depicted are subject to change without notice. Prices in effect at the time of order placement will apply. NexxOne works hard to ensure that every item we offer is in stock and available for immediate shipment. Most orders ship within 24 hours of being placed – In the rare event that an ordered item remains unavailable to ship after 72 hours have elapsed, NexxOne will inform clients via the email address entered on the checkout page order form. Items which specify an Expected Ship Date (typically pre-order and backordered items) are date listed as accurately as possible. In many cases, NexxOne relies on estimated in-stock dates from third-party vendors and suppliers. Please understand that we do our very best to provide the most accurate estimates possible with the data available to us, however, delays beyond our control do occasionally occur, which is precisely why we list these ship dates as expected – please plan accordingly.

NexxOne respects your privacy and is dedicated to security – all client data is encrypted using strong SSL security. The complete NexxOne privacy policy is available here. In an effort to minimize fraud, NexxOne may contact clients to verify identity. In certain instances, we may ask clients to provide proof of identity and/or proof that a credit card used for payment is in the purchaser’s possession.Changes or modifications to customer orders may be done at anytime prior to shipping – EXCEPT if a ‘gift’ credit card was used for payment. Gift credit cards are the purchasable variety that do not bear a card holders name. Be aware that any changes or modifications to an order will result in a second authorization on the card holder’s credit card account. The first authorization, posted to the account at the original order amount, will expire in 2 – 21 days depending on the issuing banks policy regarding authorization expiration.

In other words, if you modify an order after it has been placed on our web site, you’ll see a line item on your credit card statement that represents the original order amount – this is not a charge, it’s simply an authorization that occurred when you placed the original order and it will vanish in a few days. The amount of this temporary authorization will not be available on your credit card account until the authorization expires.

Delivery
Any shipping dates or times provided are approximate. Conditions may arise which prevent compliance of delivery schedules, NexxOne shall not be liable for any damage or penalty for delay in delivery or the failure to give notice of the delay. NexxOne shall not be liable for delay by reason of inability, due to causes beyond its reasonable control, to obtain the necessary labor, materials, or manufacturing facilities, or for delay due to the elements, acts of God, acts of the Purchaser, acts of nonperformance of suppliers, acts of civil or military authorities, fires, floods, epidemics, quarantine restrictions, war, riot, strikes, accidents due to machinery, delays in transportation, or any other causes beyond the control of NexxOne whether or not similar to the foregoing. In such event, delivery dates shall be deemed extended for a period equal to such delay. The purchaser is responsible for all costs related to incorrectly addressed order submissions.

Refunds, exchanges, defects and cancellations
We want you to be proud of our products – if for any reason you are not, please tell us.

Incorrectly delivered items will be replaced by NexxOne, including all shipping fees, if reported within 15 days of receipt. Items must be returned in same condition as received with all product packaging intact – returns missing packaging will be subject to a nominal repackaging fee.

Exchanges for client mis-ordered or for color changes are allowed for most items if reported within 15 days of receipt, and received within 30 days. And only if item and package are in new condition – reshipping fees will apply. Client must contact NexxOne to arrange payment for shipping exchanged item(s). Client damaged or altered returns are not refundable or exchangeable – items received by NexxOne damaged or altered will result in the client being notified, and given the option to purchase shipping to have the item(s) returned to them. Item(s) must be returned in like new condition with all components and packaging intact and undamaged. Pack returns well to avoid damage in transit – items and packaging damaged in transit are not eligible for credit.

Defective items: If you believe an item you’ve received is defective, please phone or email our Product Support Dept: +603 6142 7796 (Monday – Friday, 08:00 – 17:00 Malaysian Time) / sales@nexxone.com with a description of the problem. Defective product replacements will not be shipped until the original item is received and tested. Once the item has been confirmed defective, and all components are accounted for, the replacement item(s) will be shipped. If the item is being returned for credit, the credit will not be issued until the item has been inspected, tested and confirmed to be defective. Returned items which are found to be free of defects, will result in the client being contacted with options for disposition.

To return an item which you simply do not want, but is otherwise free of defects: Allowed within 15 days of receipt for refund or exchange. Item(s) must be returned in like new condition with all components and packaging intact and undamaged. Pack returns well to avoid damage in transit – items and packaging damaged in transit are not eligible for full credit. If product packaging is not returned, but the returned item is otherwise in like new condition, an item-specific re-packaging fee will apply. Shipping fees are non-refundable.

Cancelling an order
In the event you wish to cancel an order which has been placed, call: +603 6142 7796 (Monday – Friday, 08:00 – 17:00 Malaysian Time), or email: sales@nexxone.com ASAP. If the order has already shipped, simply return the merchandise to the NexxOne mailing address listed above once received. Include a brief note detailing the reason for return, and whether a refund or exchange is desired. Include the name and/or order ID from the original invoice. Please insure, or require delivery confirmation on your return to avoid any issues. Product refunds will be issued via credit to the card used, or via a mailed refund check if purchase was made using PayPal. All credits will be transacted within 48 hours of receipt of returned goods. Shipping fees are not refundable.

Returning product to NexxOne
Only products purchased directly from NexxOne can be returned to NexxOne – unless defective and returning for warranty exchange. Return product and all components, postage paid, and in original packaging, to the NexxOne mailing address listed above. Include a brief note detailing the reason for return, and whether a refund or exchange is desired. Include the “ship to” name and/or order ID from the original invoice for proper credit – items returned without adequate ID are impossible to process and will be held for 30 days. Items remaining unclaimed after 30 days will be donated to a charitable organization of NexxOne ‘s choosing. Please insure, or require delivery confirmation on your return to avoid any issues. Product refunds will be issued via credit to the payment vehicle used. All credits will be transacted within 48 hours of receipt of returned goods. Shipping fees are non-refundable. Item(s) must be returned in like new condition with all components and packaging intact and undamaged. Pack returns well to avoid damage in transit, insurance is strongly recommended – items and packaging damaged in transit are not eligible for credit.

Warranty
NexxOne warrants our products against defects in materials and workmanship, under normal use, for a period of one year from the date of retail purchase by the original purchaser – proof of purchase is required. Some products offered by NexxOne carry longer, manufacturer-specific warranties, see the specific product page for warranty details and warranty service procedures. NexxOne will repair or replace, at our discretion, those items judged by us to be defective. Replaced items are warranted for the balance of the original one year warranty. Other rights may be accorded to you, which vary by country, state or province.

NexxOne does not warrant that any product will meet a client’s requirements, or that the operation or use of any product will be uninterrupted or error-free. Client damages will be limited to return of the purchase price or license fee even if NexxOne has been advised of the possibility of such damages, or for any claim against client by another party.

All defective products are repaired or replaced at the discretion of the manufacturer. Please contact the manufacturer should you experience a problem with your new product. For the phone number of the manufacturer, please refer to the included product documentation.

To initiate a warranty claim, please have your invoice available and call or email: +603 6142 7796 (Monday – Friday, 08:00 – 17:00 Malaysian Time) / sales@nexxone.com.