|Shipping & Returns Policy
NexxOne Ships Internationally
No matter where you are:
Creating an account however, will allow you to view your order history and tracking data anytime. To check the status of an order: Simply log-in to your account (if you’ve created one), or – Email: email@example.com, or call: +603 6142 7796 (Monday – Friday, 09:00 – 17:00 Malaysian Time).
Quoted ship times are supplied by third-party carriers (UPS). NexxOne is not responsible for shipper’s performance – shipping fees cannot be refunded if deliveries are late.
For international orders shipping outside, please note that selecting the “suppress prices on packing slip” option only hides the pricing on the packing slip inside the box. Border Customs requires that a commercial invoice, with pricing specified, be attached to the outside of the box for their inspection. Therefore, the suppress prices option will not reduce or eliminate any required duties or taxes that might be imposed by your country or region.
If you do not receive your order and tracking indicates that it was delivered, but you never received, perform the following steps:
If after exploring the above, you still cannot locate your package, email us at: firstname.lastname@example.org
Purchaser is responsible for all costs related to incorrectly addressed order submissions.
NexxOne is not responsible for Custom’s delays.
Clients shipping orders to Brazil, Mexico and Russia are strongly encouraged to use a UPS shipping option.
Postal shipments bound for these countries are uninsurable and therefore no guarantees can be made regarding successful deliveries.
Countries exhibiting unusually slow postal ship times averaging 3-4 weeks. In rare cases, up to 6 weeks: Belgium, Canada, Italy, Portugal, Russia (this does not apply to orders shipped via UPS).
Orders shipping to the following countries must use PayPal as the payment method: Ghana, Indonesia, Mauritius, Morocco, Nigeria, Romania, Tunisia, Turkey and Vietnam.