t_shipping1 Shipping & Returns Policy

NexxOne Ships Internationally

No matter where you are:
Simply add item(s) to the shopping cart – enter postal code & country, and the least expensive shipping option is displayed. Click Checkout and you’ll be presented with several shipping options, including next-day delivery, 2-day service, etc.

Urgent shipping:
Simply choose one of the expedited shipping options on the order page. Order’s must be placed by 14:00 (2:00 pm) US Central Time (GMT -6) to ship same day – barring any fraud checks required by your credit card’s merchant services bureau.

Shipping Notes:
Purchaser is responsible for any duties or taxes which may be imposed by the country of residence. Choosing a Postal mail shipping option usually results in significantly less, or no duties or taxes. Emailed shipping notifications cannot be recreated if undelivered.

Creating an account however, will allow you to view your order history and tracking data anytime. To check the status of an order: Simply log-in to your account (if you’ve created one), or – Email: sales@nexxone.com, or call: +603 6142 7796 (Monday – Friday, 09:00 – 17:00 Malaysian Time).

Quoted ship times are supplied by third-party carriers (UPS). NexxOne is not responsible for shipper’s performance – shipping fees cannot be refunded if deliveries are late.
You may however, receive a refund or adjustment from the carrier if you inquire.

For international orders shipping outside, please note that selecting the “suppress prices on packing slip” option only hides the pricing on the packing slip inside the box. Border Customs requires that a commercial invoice, with pricing specified, be attached to the outside of the box for their inspection. Therefore, the suppress prices option will not reduce or eliminate any required duties or taxes that might be imposed by your country or region.

If you do not receive your order and tracking indicates that it was delivered, but you never received, perform the following steps:

  1. For home deliveries, make sure that a friend or neighbor hasn’t accepted or retrieved the package on your behalf.
  2. If you’ve shipped to a facility with a mail room, or if deliveries are not normally made directly to you, check with the mail room or receptionist.

If after exploring the above, you still cannot locate your package, email us at: sales@nexxone.com

Purchaser is responsible for all costs related to incorrectly addressed order submissions.

NexxOne is not responsible for Custom’s delays.

Clients shipping orders to Brazil, Mexico and Russia are strongly encouraged to use a UPS shipping option.

Postal shipments bound for these countries are uninsurable and therefore no guarantees can be made regarding successful deliveries.

Countries exhibiting unusually slow postal ship times averaging 3-4 weeks. In rare cases, up to 6 weeks: Belgium, Canada, Italy, Portugal, Russia (this does not apply to orders shipped via UPS).

Orders shipping to the following countries must use PayPal as the payment method: Ghana, Indonesia, Mauritius, Morocco, Nigeria, Romania, Tunisia, Turkey and Vietnam.